1. What types of sofas do you offer?
We offer a range of sofas. Each product combines style, comfort, and durability to suit different living spaces and interior styles.
2. What are the dimensions and weight of the sofas?
Vary in size and weight. Please check the product specifications on the individual product page for exact details.
3. Are these sofas suitable for families with kids or pets?
Yes. All our sofas are designed with durable materials and easy-to-clean surfaces, making them suitable for homes with children and pets.
4. How do I clean and maintain my sofa?
- Leather sofas: Wipe with a soft, damp cloth. Use manufacturer-recommended leather cleaners for stains.
- Fabric sofas: Vacuum regularly and spot-clean with a mild fabric cleaner as needed.
Fluff cushions regularly to maintain shape and comfort.
5. How much do the sofas weigh, and can they be moved easily?
Weights vary by model; please check each product page.
6. Do the sofas require assembly?
Only some basic assembly may be required, such as attaching the legs or connecting modular parts. If needed, please feel free to contact our customer service team.
7. What is the delivery timeframe?
Orders will be processed within 1–3 business days. After shipment, delivery typically takes 14–17 business days. Delays may occur due to customs inspections, public holidays, or transportation disruptions.
8. Can I track my order?
Yes. After shipping, you will receive a confirmation email with a tracking number to follow your package directly with the carrier.
9. What if my sofa arrives damaged or with missing parts?
Contact us immediately at service@npotoffice.shop or +86 15074939943. We will arrange a replacement or resolution promptly. Please retain all original packaging.
10. Can I return a sofa if I change my mind?
For specific cases, please contact our customer service at service@npotoffice.shop.
11. Are there shipping restrictions or costs?
- Free standard shipping applies only to the continental U.S..
- Shipping is not available to Alaska, Hawaii, Puerto Rico, U.S. territories, or military bases.
12. How do I choose the right sofa for my space?
Refer to the product specifications for dimensions and weight. Contact our customer service at service@npotoffice.shop if you need advice on which model best fits your living space.