Return & Refund Policy

Return & Refund Eligibility

Returns and exchanges are accepted within 30 days of receipt.
Products must be in their original, unused condition with all packaging and documentation intact.
Products that have been used, altered, or damaged are not eligible for a full refund or exchange.

Applicable Situations for Return or Refund

Return and Refund Eligibility — You may request a return or refund within 30 days of receipt, provided that one or more of the following conditions are met.

The sofa arrived damaged or defective
The wrong item was shipped by mistake

Items Not Eligible for Return or Refund — Returns or refunds will not be accepted under the following circumstances.

The item has been used, altered, or damaged by the customer
More than 30 days have passed since the date of receipt
Damage occurred during improper handling by the customer

How to Request a Return or Refund

Contact our customer support team by email at service@npotoffice.shop or by phone at +86 15074939943.
Submit your request with:
- Order number
- Reason for return
- Photos if the item is damaged or defective
We will provide a return authorization and the correct return address via email. Do not ship items to the original shipping address unless instructed.

Shipping & Fees

Return shipping costs are the responsibility of the customer, except for items that are damaged, defective, or incorrectly shipped.
Restocking fee: 5% of the product price
Use a traceable shipping method to ensure your return reaches us safely.

Refund Process

Once we receive and inspect the returned item, we will notify you of approval or rejection.
Refunds will be processed within 7 business days to the original payment method.
Partial refunds may apply if the item is damaged, missing parts, or not in its original packaging.