Warranty Policy

Thank you for purchasing a sofa from our store. We are committed to providing high-quality furniture and excellent after-sales service. To protect your rights, we offer the following warranty coverage for different types of sofas:

1. Warranty Period

Power Recliner Sofas
- Motor & Control System: 2 years
- Structural Frame (metal/wood): 3 years
- Cushion & Filling: 1 year
Fabric Sofas
- Structural Frame (metal/wood): 3 years
- Cushion & Filling: 1 year
- Upholstery Fabric: 1 year (excluding normal wear, stains, or misuse)
Leather Sofas
- Structural Frame (metal/wood): 3 years
- Cushion & Filling: 1 year
- Genuine Leather Surface: 1 year (excluding scratches, pet damage, or improper cleaning)

2. Warranty Coverage

The warranty applies to:

Structural damage, cracks, or breakage under normal use.
Malfunction or failure of motors and control systems in power sofas.
Severe cushion sagging or filling collapse not caused by misuse.
Defects in materials or workmanship.

3. Exclusions

The warranty does not cover:

Normal wear and tear, fabric fading, or natural aging of leather.
Damage caused by misuse, accidents, pets, or sharp objects.
Damage from using improper cleaning agents or tools.
Damage during transportation, moving, or improper self-assembly.
Commercial use (e.g., hotels, clubs, cafés) that results in excessive wear.

4. Customer Responsibilities

To apply for warranty service, customers must provide:

Order number or proof of purchase.
Photos or videos of the issue.
A detailed description of the damage.

5. Service Options

If the issue is confirmed to be within the warranty scope:
- Free repair or replacement of parts.
- If repair is not possible, we will provide a replacement or an appropriate solution.
Warranty service does not include return shipping costs, unless the product arrived with existing quality issues.